Frequently Asked Questions

1. What kind of products do you sell?

At PlayPals.nl you'll find a wide range of smart, stylish, and fun products for dogs and cats—from comfortable baskets and steps to playful cuddly toys and food bowls.

2. How quickly will my order be delivered?

Orders are usually processed within 1–2 business days. Within the Netherlands, delivery takes an average of 2–5 business days.

3. What are the shipping costs?

Shipping costs are calculated automatically at checkout. Above a certain amount, you often benefit from free shipping—check our shipping information for the latest terms and conditions.

4. Can I return my order?

Yes, you can return your order within 14 days of receipt, as long as it's unused and in its original condition. More information can be found on our returns page.

5. Are the products safe for my pet?

Absolutely. We carefully select all our products, with safety, comfort, and fun as our top priorities. Only the best for your four-legged friend!

6. How do I know if a product is suitable for my pet?

You'll find clear dimensions and descriptions for each product. Not sure? Feel free to contact us for personalized advice.

7. Do you also have special offers?

Absolutely! We regularly have great promotions and discounts. Sign up for our newsletter or keep an eye on the homepage.